Shipping & Delivery
Estimated Shipping Date:
Most in-stock products orders are processed within 1-2 business days and then shipped via DPD or another major carrier. If you place an order on Saturday, Sunday, or on a holiday, it will ship on Monday or workday. And the shipping time for PRE-ORDER is calculated according to the shipping date indicated on the product page + regional delivery time.
When your order ships, you will receive an automated email with your tracking information. Kindly note that, if you didn't receive the package within our shipping time or the package you received missing items, please contact service@holaty.com within a week. In the addition, if you see the package was returned to the sender, we will check it for you as soon as possible. Please kindly note that we need to confirm that the package was returned to our overseas warehouse before we can re-ship it for you.
| Product Type | Warehouse | Destination | Delivery time | Shipping Cost | Remarks |
| E-bikes | Europe | Austria Italy Belgium Latvia Bulgaria Lithuania Croatia Luxembourg Czechia Netherlands Denmark Poland Estonia Portugal Finland Romania France Slovakia Germany Slovenia Greece Spain Hungary Sweden Ireland |
Ireland 7~15 Business days
Others 4~7 Business days |
FREE |
Can only be shipped to EU countries. Outlying islands cannot be delivered. |
| E-bikes |
CA |
CA |
7~10 Business days |
FREE | Only some models can be shipped to CA |
| E-bikes | UK | England, Scotland, Wales. |
4~6 Business days |
FREE |
Only some models can be shipped to UK |
| E-bikes | USA | Cities in USA |
3~5 Business days |
FREE |
Only some models can be shipped to the USA |
|
E-scooters |
EU | EU |
4-7 days |
FREE | Free Shipping to EU and US. |
| Accessories | China | EU/UK/US |
15~25 Business days |
$5~$10 | Some remote area may not covered. |
Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.
Any delivery date given by us is our estimate only, and we cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order. If the package is returned due to the customer's failure to pick up the package in time, wrong address, or other reason, we will reserve the right to ask you to pay twice the delivery cost for redelivery or refund.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email. We will try our best to process each order in a timely manner, but it is difficult to be perfect, if this happens, hope you can understand.
Shipping Cost
Most in-stock e-bikes and e-scooters orders are free shipping. And accessories orders will be charged $5~15 for shipping.
If necessary, please contact service@holaty.com.