Warranty and Guarantee
Our warranty policy follows the official warranty policy of the brands we distribute.
The official warranty policies for the brands we distribute are listed in the table below:
| Brands | Warranty Policy Link |
| AVAKA | https://avakabike.com/pages/warranty |
| BEZIOR | https://www.bezior.com/en-us/pages/warranty |
| BOOMBIKE | https://www.bluvall.us/pages/warranty |
| DRVETION | https://www.drvetion.com/warranty-policy/ |
| DUOTTS | https://duotts.com/pages/warranty |
| DYU | https://dyucycle.com/pages/warranty |
| EMOKO | https://emoko-scooter.com/pages/warranty-policy |
| ENGWE | https://engwe.com/pages/warranty |
| ESKUTE | https://eskute.com/pages/warranty-policy |
| FAFREES | https://www.fafreesebike.com/pages/warranty |
| GOGOBEST | https://gogobest.com/pages/warranty |
| HILAND | https://www.hilandbikes.com/eu/refund?index=4 |
| JOBOBIKE | https://www.jobobike.eu/services/warranty.html |
| KUGOO | https://kugoo.eu/pages/warranty-policy |
| LANKELEISI | https://lankeleisi.com/pages/warranty |
| ONESPORT | https://www.onesportglobal.com/pages/warranty-policy |
| SAMEBIKE | https://samebike.com/pages/warranty-policy |
| TOTEM | https://www.totemusa.com/pages/warranty |
When the official warranty policy of certain brands is not favorable enough, we provide customers with the following warranty policies.
WARRANTY COVERAGE
|
Accessory |
Warranty period |
Fault evidence |
Information provide |
|
Electrical Accessories |
|||
|
Battery |
1 year |
Video/photo/description |
Order number/product model and color |
|
Motor |
1 year |
Video/photo/description |
Order number/product model and color |
|
Controller |
1 year |
Video/photo/description |
Order number/product model and color |
|
Charger |
1 year |
Video/photo/description |
Order number/product model and color |
|
Display |
1 year |
Video/photo/description |
Order number/product model and color |
|
Shift lever |
1 year |
Video/photo/description |
Order number/product model and color |
|
Light |
6 months |
Video/photo/description |
Order number/product model and color |
|
Hardware |
|||
|
Frame |
2 year |
Video/photo/description |
Order number/product model and color |
|
Front fork |
1 year |
Video/photo/description |
Order number/product model and color |
|
Seat tube |
1 year |
Video/photo/description |
Order number/product model and color |
|
Handlebars |
1 year |
Video/photo/description |
Order number/product model and color |
|
Driving system |
|||
|
Throttle |
1 year |
Video/photo/description |
Order number/product model and color |
|
Brake Lever |
1 year |
Video/photo/description |
Order number/product model and color |
|
Braking system |
1 year |
Video/photo/description |
Order number/product model and color |
|
Chain wheel and crank |
1 year |
Video/photo/description |
Order number/product model and color |
|
Sprockets |
1 year |
Video/photo/description |
Order number/product model and color |
|
Derailleur |
1 year |
Video/photo/description |
Order number/product model and color |
|
No warranty parts |
|||
|
Bar end |
No warranty |
If there are quality problems in the sign in of no warranty parts, please give feedback within 2 days from the day of customer's sign in, and we will arrange free replacement; Otherwise, the buyer shall purchase at his own expense. |
|
|
Cushion |
No warranty |
||
|
Pedal |
No warranty |
||
|
Tyre |
No warranty |
||
|
Fender |
No warranty |
||
|
Paint |
No warranty |
||
|
Decorative strip |
No warranty |
||
One of the following conditions does NOT qualify for warranty:
- Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
- Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
- Failure caused by improper use or storage by the user, or accident.
- No warranty card, or warranty card inconsistent with the bicycle.
- Vulnerable parts and consumables do not enjoy guarantees for repair, replacement or compensation of fault products, including brake seat bags, plastic parts, spokes, rims, brake cables, surface scratches, etc.
- The cost of repairing in other repair shops without the consent of the special maintenance organization.
- Slight scratches or damage to the outer shell caused by the logistics transportation of the accessories are not warranted.
- Scratched or broken lead fittings are not warranted.
Contact us:service@holaty.com
Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.